FCM99 Privacy Policy – Member Data Protection Malaysia

FCM99 takes member privacy seriously. This Privacy Policy transparently explains how FCM99 collects, uses, stores, protects, and discloses your personal data when you use our platform at fcm99.onl.

This policy applies to all registered members, website visitors, and any individual who interacts with FCM99 services, including registration, login, deposits, withdrawals, slot games, bingo, and VIP programme activities.

By registering for or using the FCM99 platform, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully and contact our support team if you have any questions.

This Privacy Policy is part of fcm99 Terms and Conditions and should be read together with that document. Any conflict between this Privacy Policy and the Terms and Conditions will be resolved in accordance with the prevailing Terms and Conditions.

Fcm99 collects various types of information depending on how you interact with our platform. Generally, this information falls into three main categories:

A. Information You Provide Directly

• Full name as per identity card or passport.
• Active phone number used for account verification.
• A valid email address for communication and account recovery.
• Date of birth to verify age eligibility (18 years and above).
• Bank account or e-wallet details for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as a copy of your MyKad or passport when required.

B. Information Collected Automatically

• Your device's IP address and general geolocation information.
• Browser type, operating system, and device model.
• Activity logs including pages visited, session duration, and gameplay patterns.
• Cookie data and related tracking technologies (see Section 5).

C. Information From Third Parties

• Verification information from payment providers such as DuitNow and FPX to confirm transactions.
• Information related to fraud screening and anti-money laundering (AML) compliance.

Personal data collected by FCM99 is used exclusively for the following purposes:

Fcm99 will not use your personal data for any purpose other than those stated above without obtaining your prior consent.

FCM99 does not sell, does not rent, and does not disclose members' personal data to third parties for marketing purposes. However, there are limited situations where sharing information is necessary:

• Service Providers: We share necessary information with payment processing partners (such as DuitNow, FPX, and Touch 'n Go) solely to enable transactions to be processed securely. All such service providers are bound by strict confidentiality agreements.
• Legal Compliance: FCM99 will disclose information to the relevant authorities when required by law, court order, or official investigation by a law enforcement agency.
• Fraud Prevention: In cases where fraudulent activity or money laundering is detected, relevant information may be shared with industry bodies and authorities for investigation purposes.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, member data may be transferred to the receiving entity as part of the business assets, subject to an equivalent Privacy Policy.

In all of the above situations, FCM99 ensures that only the minimum necessary information is shared, and all recipients are bound by equivalent data protection obligations.

FCM99 uses cookies and related tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login, session management, and account security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymized data on how visitors use the platform to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand aggregate traffic patterns and platform usage for continuous improvement purposes.

Fcm99 does not use third-party cookies for advertising or cross-site tracking purposes. All data collected through cookies is strictly for fcm99's internal use.

FCM99 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, disclosure, modification, or destruction.

• Data Encryption in Transit: All communications between your device and fcm99 servers are protected with 256-bit TLS/SSL encryption.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using AES-256 encryption.
• Strict Access Controls: Access to member personal data is restricted to staff who genuinely require it to perform their duties, with full monitoring in place.
• Two-Factor Authentication (2FA): fcm99's internal systems are protected with two-factor authentication to prevent unauthorised access.
• Regular Security Audits: The fcm99 platform undergoes regular security assessments and penetration testing conducted by independent third parties.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect and respond to any security threats.

As a valued fcm99 member, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request a correction. You may also update your profile information directly through your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that such requests may be subject to data retention obligations under applicable law.
• Right to Withdraw Consent: You may withdraw consent for the processing of your data at any time, particularly for marketing communications. This does not affect the validity of any processing carried out prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To submit any request relating to your privacy rights, please contact the fcm99 support team via Live Chat or support email. We will process your request promptly and respond within the stipulated timeframe.

Fcm99 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and you continue using FCM99 services.
• Financial Transaction Data: Retained for a minimum of 7 years in line with financial and anti-money laundering (AML) legal requirements applicable in Malaysia.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• KYC Data: Retained for 5 years following account termination in accordance with compliance requirements.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period has ended, data will be securely deleted using methods that ensure it cannot be recovered. For data in physical format, secure document destruction procedures will be applied.

The fcm99 platform is strictly for individuals aged 18 years and above. FCM99 does not intentionally collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected unintentionally, we will immediately take the following steps:

• Suspending the relevant account immediately.
• Deleting all personal data associated with that individual.
• Returning any related fund balances in accordance with established procedures.

Parents or guardians who suspect their underage child has registered on the fcm99 platform are encouraged to contact our support team immediately for further action. fcm99 takes our responsibility to protect minors seriously.

FCM99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version will always be available on this page.

When significant amendments are made, FCM99 will notify members via:

• A prominent notice on the login page or within the platform after you log in.
• An email notification sent to your registered email address.
• Updates the "Last Updated" date shown at the top of this document.

Your continued use of the fcm99 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or wish to submit a request regarding your privacy and personal data, please contact the fcm99 team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly through the fcm99 platform.
• Support Email: [email protected] (plain text only — not a clickable link)
• FAQ Page: Visit FCM99 FAQ for answers to frequently asked questions about privacy and security.

The fcm99 data protection team will respond to your inquiry within 2 business days. For issues requiring immediate action, such as a compromised account or suspected data breach, please use Live Chat for the fastest response.